Home > SharePoint 2010 > Found an issue [WITH FIX] with SP2010 April 2012 CU : incoming emails not going to SharePoint

Found an issue [WITH FIX] with SP2010 April 2012 CU : incoming emails not going to SharePoint

Issue :

Incoming emails to SharePoint are all configured properly and emails are being received in the server’s SMTP Drop folder but they stay there and are not picked up by SharePoint.

Troubleshooting :

Looking at ULS Logs the following error is showing :

E-mail cannot be delivered because site is over quota or locked for editing. Site URL: http://xxxx.

Researching :

A quick Google and it seem that CU April 2012 has raised this issue: http://blogs.msdn.com/b/george_bethanis/archive/2012/05/25/sps2010-cannot-send-incoming-emails-to-lists-libraries.aspx

SharePoint incoming email Fix :

Following the steps fixes the issue except for Nintex:

-> SharePoint Central Administration > Application Management > Configure quotas and locks > on the Site Quota Information section >  set a limit (i.e: 5000 MB) on this setting:  “Limit site storage to a maximum of:”  > and then press “OK”.

Nintex issue :

I now work a lot with Nintex workflow and one of the greatest feature in the product is the ability to approve a task via email response called “Lazy Approval”.

The issue with the above is that Nintex drops the Lazy Approval emails in to a HIDDEN library under the Central Administration, therefore we need to set a quota to the Central Admin site as well but as you will experience there no way to select the Central Administration Web app when setting Quota.

Nintex Lazy Approval Fix :

I found the fix on the Nintex connect forum here.

1) get the storagemaximumlevel for Central Administration using PowerShell :

$ca = get-spsite -identity http://sharepointserver:portnumber

Result should be 00000 since no quota is usually set for Central Admin site.

2) set a maximum quota



No IISRESET is required and email will leave SMTP DROP Folder to be treated by Nintex Lazy Approval in a few seconds once Timer Job restarts.

Conclusion :

Seems that either not many environment use Incoming Emails to Sharepoint libraries or not many have upgraded to April 2010 CU since there isn’t much articles about this, hopefully the next CU will fix this issue otherwise make sure you include this workaround in your Sharepoint and Nintex configuration.


[Update] April 2012 CU was removed and re-releaed however it still does not fix the incoming email, making this look like a definite move to disable it by default.

Categories: SharePoint 2010 Tags: , ,
  1. May 25, 2012 at 11:13
  2. Joseph
    August 12, 2012 at 00:59

    Is this fixed in any CU after April???

    • August 12, 2012 at 08:58

      No I tested the latest CU again and it seems that this is a permanent setting and at present is not fixed in the latest CU April corrective 2. So you need to go through the steps above.

  3. Seb
    May 3, 2013 at 21:21

    Any idea what else to check? I’ve made the ammendment in both the powershell and using the Centrl Administration console.

  4. Seb
    May 3, 2013 at 21:22

    sorry fr the mis-spelling

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