Home > Robin Kruithof, Work > The moral of this story is…

The moral of this story is…

A nice and quick post on one of my experiences at a client.

This client was having problems with their SharePoint & Project Server 2010 environment. All resources in Project Server where not able to click on Timesheets without the following error coming up:

Snagit1

Now the environment itself was not up to date with updates only running SharePoint 2010 SP1 with the August 2010 CU. Before I could troubleshoot the problem I wanted to get the environment to a decent service level. I chose the December CU of 2012 as it mentioned an issue solved that is very similar to the issue my client is experiencing.

Now I wanted to install the CU and got the following error:

save

I had troubles understanding why this happens until I came across a statement that said the entire environment needs to have at least SP1. Since my last visit the client had installed a language pack which I didn’t know off and the client did not update the languague pack  to SP1. To solve my issues I downloaded and installed service pack 1 for the language pack. Then I was able to run the SharePoint & Project Server 2010 December 2012 CU.

Luckily for me the SharePoint & Project Server 2010 December 2012 CU solved the issue of the view of the timesheet not being able to load. Getting the environment updated and solving the issue is like killing two birds with one stone yeah me!

So the moral of this story is: When installing new components to your SharePoint & Project Server farm always make sure you’ve installed the correct version with the correct updates this also includes language packs!

The next time I am getting the error “The expected version of the product was not found on the system” I will know where to look first.

That is it for me see you next time.

via SpeakingSilent » Robin Kruithof http://speakingsilent.wordpress.com/2013/01/14/the-moral-of-this-story-is/

Robin Kruithof
I am Robin Kruithof. I am working at CXS in the Netherlands as a Microsoft Project Consultant. My passion lies in Project Management and everything in the Project Management domain.

This article has been cross posted from speakingsilent.wordpress.com/ (original article)

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